Privacy & Terms

1. INTRODUCTION

These Terms and Conditions govern the contractual relationship between the Customer ("Customer" or "User") and SocialGrow, which can be contacted at support@socialgrow.ai. By registering on the platform and purchasing the Service, the Customer fully accepts these Terms and Conditions pursuant to Articles 1321 et seq. of the Italian Civil Code, Legislative Decree 206/2005 (Italian Consumer Code), EU Directive 2011/83, Regulation (EU) 2016/679 (GDPR) and UAE Law No. 2/2006 on Electronic Commerce.

2. SUBJECT MATTER

This agreement governs the provision to the Customer of a robotic automation service on the Instagram platform, consisting of automated actions according to the specifications of the selected package (the "Service").

3. SERVICE DELIVERY

The Service may be activated in one of the following modes:

1. 1. Trial (trial period)
2. 2. Basic (limited features)
3. 3. Premium (extended features)
4. 4. Agency (reserved for resellers and available only upon SocialGrow's prior approval)

All modes involve the use of the Instagram profile connected by the Customer, and actions are performed through automated systems that simulate human interaction.

4. SERVICE ACTIVATION AND WAIVER OF THE RIGHT OF WITHDRAWAL

Activation of the Service is deemed completed automatically and immediately at the moment the purchased package is unlocked and made available in the Customer's personal Dashboard on the SocialGrow platform. Activation is not conditional upon the Customer connecting the Instagram profile or configuring the features: the Service is deemed activated at the moment the Customer can access their Dashboard and technically has the active package available.

Pursuant to Article 59, paragraph 1, letter o) of Legislative Decree 206/2005 (Italian Consumer Code), Regulation (EU) 2011/83 and applicable international laws, the Customer expressly accepts the loss of the right of withdrawal, since the Service constitutes digital content not supplied on a tangible medium and its performance begins when the package is unlocked in the Dashboard.

The waiver of the right of withdrawal applies in all cases, including when payment is made through methods outside the platform (e.g. PayPal invoice, payment link or other methods requested by the Customer), since acceptance of these Terms and Conditions occurs at the same time as registration and purchase of the Service.

The Customer is solely responsible for connecting their Instagram account to the platform and for configuring the Service. Any delays, omissions or errors in connecting or configuring the profile shall in no way suspend or alter the activation of the Service, nor the obligation to pay the fee due for the purchased package.

5. TARGETS AND CUSTOMIZATION

The Customer defines their targets (profiles, hashtags, locations) through the configuration section within their Dashboard. Processing and the resulting automated actions are carried out by proprietary algorithms. Any deviations from the specified targets cannot be attributed to SocialGrow, which provides no guarantee of absolute correspondence with the parameters indicated.

6. LIMITATION OF LIABILITY

The Customer acknowledges and accepts that:

• The Service provided by SocialGrow does not constitute a violation of applicable state, federal or supranational criminal laws, but may conflict with the Terms of Use and Policies of the Instagram platform (Meta Platforms, Inc.).
• Use of the Service may result, at Instagram's sole discretion, in the suspension, restriction, blocking or closure of the Customer's account, and this cannot be attributed to SocialGrow.

In such circumstances, the Customer:

• assumes all risks arising from the use of the Service;
• remains fully obligated to pay the fee due for the purchased contract period;
• hereby waives any claim for refund, indemnity or compensation against SocialGrow.

SocialGrow shall in no event be held liable, whether in contract or in tort, for:

• suspensions, restrictions or deletions of the Customer's account by Instagram or third parties;
• direct, indirect, consequential or financial damages suffered by the Customer or third parties in connection with the use of the Service;
• activities, data or messages transmitted or generated through the Service upon the Customer's configuration or instruction;
• failure to provide, or malfunction of, optional additional services, such as "Engagement Boost", consulting or other supplementary services.

The Customer acknowledges that use of the Service is at their own sole responsibility, SocialGrow being merely a technical provider of automated tools configured by the Customer.

7. LOGIN CREDENTIALS

For the purpose of providing the Service, the Customer is required to log in to their Instagram account independently through the dedicated feature of the SocialGrow platform, entering their credentials within the secure environment provided. Credentials are collected solely through this procedure and processed in accordance with the appropriate technical and organizational measures required by Article 32 of Regulation (EU) 2016/679 (GDPR).

Such credentials are used exclusively for the performance of this agreement and not for any other purpose. SocialGrow uses encryption systems, data protection and security protocols suitable for preventing unauthorized access.

The Customer is responsible for keeping their credentials valid and active. Any changes to the credentials, including changes to two-factor authentication systems or other security settings of their Instagram account, without subsequent reconfiguration through the SocialGrow platform, will result in the automatic suspension of the Service. The Service will remain inactive until the Customer has updated and completed the reconfiguration procedure.

Such suspension does not entitle the Customer to suspend payments or to obtain refunds or reductions of the agreed fee.

8. OBLIGATION OF MEANS

SocialGrow provides the Service with the required professional diligence (Article 1176, paragraph 2, Italian Civil Code), using tools and techniques suitable for pursuing the contractual purposes in accordance with the instructions provided by the Customer.

The Customer acknowledges that SocialGrow's undertaking is an obligation of means and not of result. Consequently, failure to achieve specific results, growth figures or performance indicated purely by way of example on the website, in promotional materials or in commercial communications does not constitute a breach of contract and does not entitle the Customer to any compensation, refund or reduction of the fee.

The Customer acknowledges that achieving any objectives also depends on factors beyond SocialGrow's control, including, by way of example, the quality and management of the Instagram profile, the consistency and relevance of the content published, consistency in social media activity and the dynamics of the platform.

9. FEES

The Customer undertakes to pay SocialGrow the amount indicated at the time of purchasing the Service, according to the selected plan and mode. Payment must be made using one of the methods made available by SocialGrow, including, by way of example, Stripe, PayPal or other methods provided.

Any financial concessions, promotional offers or discounts applied at the time of purchase are limited to the initial period and do not bind SocialGrow to maintain them for subsequent renewals, unless otherwise indicated in writing.

10. TERM AND AUTOMATIC RENEWAL

The agreement has a term equal to the period selected by the Customer at the time of purchase (Monthly, Quarterly, Semi-annual or Annual) or, if a trial period is activated, to the duration set for that trial (for example, 7 days).

At the end of the trial period, the agreement will renew automatically and tacitly for the duration previously indicated by the Customer when activating the trial (for example monthly, quarterly, semi-annual or annual), unless canceled in accordance with Section 11.

At the end of each subsequent contract period, the agreement renews automatically and tacitly for a period of the same duration as the immediately preceding one, at the financial terms in effect at the time of renewal, unless changes are duly communicated to the Customer with reasonable advance notice.

Automatic renewal entails charging the fee via the payment method indicated by the Customer at the time of activation or subsequently updated.

10-bis. PLAN CHANGES AND ADDITIONAL ACCOUNTS

Additional accounts

10-bis.1 Each additional account ("Additional Account") allows the Customer to connect one more Instagram profile beyond those included in the plan. The Customer may have a maximum of 10 Additional Accounts. The price of each Additional Account depends on the plan and the subscription length, and is shown before payment.

10-bis.2 Additional Accounts purchased together with the plan form part of the subscription and renew automatically with it, in accordance with Section 10.

10-bis.3 Additional Accounts purchased during an active subscription are paid immediately, in a single payment: the price of the Additional Account for the subscription length, prorated to the days remaining until renewal. Before payment, the total cost of the next renewal at list price is also shown. From the next renewal onward, the Additional Accounts become part of the subscription, and the amount of each renewal includes their price for the subscription length. If the subscription has already been canceled, the Additional Accounts purchased remain valid until the end of the period already paid for and terminate with the subscription.

10-bis.4 Cancellation of the subscription, in accordance with Section 11, also closes the Additional Accounts.

10-bis.4-bis The Customer may reduce the number of Additional Accounts from their Dashboard, under Profile, using the "Reduce additional accounts to" function. If more profiles are connected than the new number allows, the Customer chooses which ones to delete: deletion takes place immediately, includes all data of those profiles (schedules, statistics and automations) and cannot be undone. The profile limit is lowered immediately. The reduced amount applies from the next renewal: for the current period the amount does not change and there are no refunds. Before the renewal, the Customer may cancel the reduction or purchase Additional Accounts again: at no cost up to the number they had before the reduction, and beyond that number in accordance with point 10-bis.3. In any case, deleted profiles are not restored with their data. The reduction is not available during the trial period, for subscriptions paid via Klarna, for plans without a profile limit, or while a plan change is scheduled.

10-bis.5 Additional Accounts cannot be purchased during the trial period, with payment via Klarna, or while a plan change is scheduled.

10-bis.6 Discount codes apply only to the purchase of a monthly plan, including Additional Accounts purchased together with it, and not to the payment provided for in point 10-bis.3. Each code may be used only once per Customer. The discount is tied to the subscription and is valid for the duration set by the code, which may include renewals; for that duration it also applies to Additional Accounts that join the subscription at renewal. For discount codes, this constitutes the written indication otherwise provided for in Section 9. Upon cancellation the discount is lost, in accordance with Section 11.

Plan changes

10-bis.7 The Customer may change plan or subscription length from their Dashboard, under Profile, using the "Change package" button. The amount of each immediate payment provided for in this Section is shown to the Customer before payment. To determine whether a change is an upgrade or a downgrade, the list prices of the two plans for the monthly duration are compared first; if the plan is the same, the duration is compared.

10-bis.8 Upgrade (switching to a plan with a higher monthly list price, for any duration, or to the same plan with a longer duration): the change takes effect immediately.

– If the duration does not change, the renewal date remains the same. The Customer immediately pays, on a dedicated payment page, the difference between the new plan and the current one for the time remaining until renewal, including Additional Accounts.

– If the duration changes, the new period starts on the day of the change. The Customer immediately pays, on a dedicated payment page, the price of the entire new period, from which the value of the unused days of the current plan is deducted.

– If the unused value of the current plan exceeds the amount to be paid, the change takes place without payment, and the remaining balance stays with the Customer as credit, which is deducted from subsequent renewals. The credit does not expire, cannot be withdrawn and is non-refundable, including in the event of cancellation.

10-bis.9 Downgrade (switching to a plan with a lower monthly list price, for any duration, or to the same plan with a shorter duration): the change takes effect at the end of the period already paid for. Until that date, the current plan and duration remain active, and there are no further charges or refunds for the current period. From the renewal onward, the price of the new plan applies, charged automatically.

10-bis.10 Switching to a different plan with the same monthly list price is a new purchase: the current subscription closes immediately and the new plan starts on the day of purchase, with no interruption of access. Days already paid for and not yet used on the old plan are neither recovered nor refunded.

10-bis.11 In the event of an upgrade or downgrade, the Additional Accounts remain active. From the moment the new plan takes effect, the price set for the new plan and the new duration applies to each Additional Account.

10-bis.12 For subscriptions paid via Klarna, a change of plan or duration is not made with the "Change package" button: the Customer requests it from support. In this case, support immediately closes the Klarna subscription; the Customer retains access until the end of the period already paid for and purchases the new plan by card, at full price. The remaining days of the Klarna period are not recovered, and any active discounts are lost. Closing the Klarna subscription does not entail any refunds: the installments for the period already purchased remain due in full to Klarna. If the Customer purchases the new plan after the end of the period already paid for, the reactivation fee provided for in Section 11 applies. This procedure applies only if the last renewal of the Klarna subscription has been paid: if a payment has failed and the subscription is suspended or closed, a Customer who wishes to return purchases the new plan by card and pays the reactivation fee, in accordance with Section 11.

Updated October 3, 2026: Section 10-bis added.

Updated October 3, 2026: Section 10-bis, points 10 and 12.

11. CANCELLATION, WITHDRAWAL AND REACTIVATION FEE

The Customer may cancel their subscription at any time, and only from the platform: in their Dashboard, using the "Manage subscription" button, which opens the Stripe customer portal, where the cancellation is confirmed.

Cancellation (termination of the subscription) stops automatic renewal and takes effect at the end of the period already paid for: until that date the Service remains active and there are no further charges. The Customer acknowledges that cancellation entails the permanent loss of any discounts or preferential terms active at the time of cancellation. In the event of subsequent reactivation, the Customer will have access only to the standard rates in effect at the time of the new subscription, in addition to the applicable reactivation fee.

Any new activation will be subject to the automatic payment of the reactivation fee, communicated and charged to the Customer at the time of purchase. The system will not allow the new subscription to be completed without payment of this amount.

In the event of non-payment of the automatic renewal (for example due to insufficient funds or a declined transaction), the subscription is deemed terminated with immediate effect, and any new purchase will be subject to payment of the automatically applied reactivation fee.

11.1 ASSOCIATION AND REACTIVATION OF INSTAGRAM ACCOUNTS

Should an Instagram profile be associated with a previously expired Dashboard within the SocialGrow system, the Customer will be required to pay the applicable reactivation fee in order to disconnect the profile from the expired Dashboard and subsequently use it on a new active Dashboard.

If the Customer does not intend to pay this reactivation fee, SocialGrow reserves the right not to issue any refund, since the new Dashboard registered by the Customer nonetheless remains active and available for connecting and using other Instagram profiles.

12. WITHDRAWAL BY SOCIALGROW

SocialGrow reserves the right to unilaterally withdraw from the agreement before activation of the Service, for just cause or for supervening technical, organizational or commercial reasons that prevent provision of the Service. In such case, SocialGrow will refund to the Customer any amounts already paid.

The Customer accepts that the exercise of this right does not give rise to any further claims for damages or indemnity, without prejudice to mandatory rights provided by law.

13. SUSPENSION AND TERMINATION

SocialGrow may suspend or terminate the agreement, even without notice, in the following cases:

• breach by the Customer of these Terms and Conditions constituting a material breach;
• an order from a judicial or administrative authority;
• objective reasons related to the security of the platform or the protection of confidentiality;
• serious and repeated aggressive or disrespectful conduct by the Customer, such as to compromise the regular course of the contractual relationship or to harm support staff.

Failure to pay the fee or the renewal within the deadlines constitutes grounds for termination by operation of law pursuant to Article 1456 of the Italian Civil Code.

14. AFFILIATE PROGRAM

The affiliate system allows the Customer to earn commissions on valid sales generated through their affiliate code or link.

Commissions are recognized and paid on condition that:

• the actions or sales are genuine and not simulated or fraudulent;
• there is no technical abuse of the system (for example, exploitation of bugs, calculation errors or platform malfunctions);
• the Customer uses the program in good faith and in compliance with this agreement.

SocialGrow reserves the right to cancel or suspend commissions in the event of:

• self-generated sales or other practices aimed at obtaining undue commissions;
• improper or fraudulent use of the affiliate system;
• conduct that undermines the fairness and proper functioning of the program.

SocialGrow shall not be liable for any omissions, delays or failures to credit commissions due to technical errors, system malfunctions or force majeure events, without prejudice to the mandatory rights provided by applicable law.

15. SUPPORT

SocialGrow guarantees the Customer access to standard technical support, included in the Service fee, aimed exclusively at handling and resolving technical issues directly related to the proper functioning of the Service itself.

Any work exceeding standard technical support, including, by way of example, customizations requested by the Customer, special configurations, consulting activities, custom development or extraordinary requests, may be subject to additional costs. Such costs will be communicated to the Customer in advance, and such work will be carried out only with the Customer's express prior consent.

16. CONFIDENTIALITY

The Parties undertake to keep confidential and not to disclose to third parties, without the prior written consent of the other Party, all information, data and documents of a confidential or commercial nature acquired or processed in the course of or in connection with the performance of this agreement.

This obligation applies to all information qualifying as trade or industrial secrets pursuant to Articles 98 and 99 of Legislative Decree No. 30 of February 10, 2005 (Italian Industrial Property Code), as well as to personal or otherwise confidential information protected under Regulation (EU) 2016/679 (GDPR) and applicable data protection legislation.

The confidentiality obligation shall remain in effect even after the termination, for any reason, of the contractual relationship.

This is without prejudice to cases where communication or disclosure is required by law, by a competent authority or for needs strictly related to the performance of the agreement.

17. GOVERNING LAW AND JURISDICTION

This agreement is governed by and construed in accordance with the laws of the Italian Republic.

Any dispute relating to the interpretation, performance or termination of this agreement shall fall under the jurisdiction of an Italian court determined in accordance with the applicable rules of civil procedure.

For consumers residing in the European Union, the application of the mandatory rules provided by the law of the consumer's country of residence and the right to bring proceedings before the courts of their place of habitual residence pursuant to Article 18 of Regulation (EU) 1215/2012 remain unaffected.

18. LANGUAGES

These Terms are drafted in Italian. If the Italian and English versions differ, the Italian version prevails. Versions in other languages are machine translations, provided for ease of reading only.

– DATA CONTROLLER

The data controller is SocialGrow, with its registered office in the United Arab Emirates, which can be contacted at the e-mail address support@socialgrow.ai.

– LEGAL BASIS FOR DATA PROCESSING

Processing is carried out on the basis of the user's consent (Art. 6(1)(a) GDPR), the contract or pre-contractual measures (point b), and the controller's legitimate interest (point f) for technical and security purposes. Consent is collected through the cookie banner or through use of the website (conclusive conduct). The user may withdraw consent at any time through the banner or browser settings.

– PURPOSES OF PROCESSING

• Core activities: provision of the requested services and related activities as described in the Terms and Conditions.
• Statistics (analytics): collection of data in aggregate form to verify the proper functioning of the website. Consent is not required.
• Security: prevention of abuse, spam and attacks. IP addresses are retained for security purposes only, for a maximum of 30 days.
• Ancillary activities: sharing of data with third-party providers that perform functions instrumental and necessary to the service.

– DATA COLLECTED

Automatically collected data: IP address, browser type, device, ISP, date/time, pages visited, number of clicks. Used in aggregate form for statistical and security purposes.

Voluntarily provided data: data entered through forms, registrations, requests or communications.

– PLACE OF DATA PROCESSING

Data is processed at the controller's offices and on the servers of the hosting provider Contabo.com (data processor).

– DATA RETENTION PERIOD

• Technical data: retained for a maximum of 30 days;
• Statistical data: retained for a maximum of 24 months;
• Contractual data: retained for the entire term of the contract and for the time necessary to comply with subsequent legal obligations.

– DATA TRANSFERS TO THIRD PARTIES AND OUTSIDE THE EU

Data may be transferred to third parties for technical or contractual needs. For services outside the EU (e.g. Google, Facebook, Microsoft), transfers take place on the basis of standard contractual clauses or other appropriate safeguards pursuant to Articles 46 et seq. GDPR.

– SECURITY MEASURES

The website adopts appropriate technical and organizational security measures to protect data. Data is transferred using encryption and secure protocols.

– COOKIES

The website uses technical and analytics cookies and, subject to consent, third-party profiling/marketing cookies. The user can manage consent through the cookie banner or change their preferences at any time.

– USERS' RIGHTS

Under the GDPR, the user has the right to:

• access their data;
• request rectification, erasure or restriction;
• object to processing on legitimate grounds;
• receive their data in a structured format (portability);
• withdraw consent;
• lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

To exercise these rights, write to support@socialgrow.ai.

– UPDATES

This privacy policy was last updated in June 2024.